No. All NoVAra Virtual Assistants are fully employed, office-based professionals, not freelancers. Unlike freelance platforms where VAs work independently with little oversight, our VAs work in a managed office environment with dedicated supervision, structured working hours, and clear accountability. This ensures reliability, continuity, and consistent performance.

We do. Every NoVAra client is supported by a dedicated Account Manager who: • Monitors performance daily • Scores KPIs weekly • Conducts regular performance reviews • Ensures service levels are consistently met Clients are not required to manage or supervise the VA. We take full responsibility for performance management so you can focus on running your business.

NoVAra operates a KPI-driven delivery model. Each VA works against a structured KPI scorecard covering areas such as: • Accuracy • Timeliness • Productivity • Compliance • Client satisfaction Performance is tracked weekly, reviewed monthly, and continuously improved. This data-led approach allows us to proactively address issues before they impact your business.

Many low-cost VA providers rely on: • Freelancers working from home • Little or no performance monitoring • No accountability if issues arise NoVAra is built differently. We focus on: • Stability over short-term savings • Measured performance, not guesswork • Operational control, not risk Our clients choose NoVAra because they want dependable, professional support — not constant turnover or inconsistent results.

We provide structured continuity and replacement support. Because our VAs are employed and managed within an established team: • Knowledge is documented • Handover processes are in place • Replacement or retraining can be arranged quickly This protects your operations from disruption and reduces dependency on a single individual.

Yes. GDPR compliance is embedded into our operations. Our VAs work in a controlled, office-based environment with: • GDPR awareness training • Secure systems and access controls • Clear data-handling procedures This is a critical difference from unmanaged remote freelancers, particularly for UK businesses handling sensitive data.

No — unless you want to. Most clients prefer NoVAra to manage day-to-day performance while they receive: • Monthly SLA and performance reports • Regular client success updates For clients who wish to be more involved, we are happy to collaborate — but our model is designed to remove management burden, not add to it.

NoVAra was built as a sustainable staffing solution, not a short-term outsourcing experiment. We invest in: • Employment stability • Ongoing training • Performance measurement • Continuous improvement This allows us to support clients who want dependable, long-term operational support rather than high-risk, short-term arrangements.

NoVAra is ideal for UK businesses that: • Value accuracy, reliability, and accountability • Want professional support without the risks of freelancing • Prefer managed outcomes over unmanaged labour • Need consistent performance they can trust

No. UK clients engage NoVAra Virtual Staffing Ltd as a managed service provider. You do not employ, contract, or manage the Virtual Assistant directly. All employment, HR, payroll, and compliance responsibilities are handled within our delivery operations.

All Virtual Assistants are fully employed within our Philippine operations, which form part of NoVAra’s delivery model. This structure ensures continuity, accountability, and compliance, while UK clients receive the service without employment risk or administrative burden.

No. Clients engage NoVAra on a service basis, not an employment basis. While our Virtual Assistants are fully employed within our Philippine operations, client agreements with NoVAra are designed for flexibility, not permanent commitment. We offer: • pilot or short-term engagements • clearly defined notice periods • the ability to scale, adjust, or conclude services in line with business needs This allows clients to benefit from a fully managed, employed delivery model without being locked into long-term contracts.

Overtime and holiday work are only undertaken at the client’s request and are not applied automatically. Where additional hours or holiday coverage are required, NoVAra will: • agree the requirement in advance with the client • transparently calculate and monitor the additional time • manage all payroll and compliance internally • provide clear billing to the client as part of the service Clients are not responsible for calculating, administering, or managing overtime or holiday pay.

Virtual Assistants are employed within our Philippine operations, so statutory holidays and employment benefits are governed by Philippine labour regulations, not UK employment law. This does not affect service delivery, which is managed and scheduled by NoVAra.

Overtime applies only where work is requested outside the agreed service scope or standard working hours. Any such arrangements are agreed in advance and fully managed by NoVAra, with transparent reporting and billing provided to the client.